Refund Policy
Last updated: 25 October 2026
This policy explains when refunds are available for Gevu subscriptions. Gevu is a trading name of Seawolf Facilities Services Ltd, a company registered in England & Wales (no. 15028189).
1. Free trial
Cleaning company accounts get 10 days of account access without payment details. Choosing a paid cleaning plan starts billing immediately. Property manager plans have a separate 14-day free trial; the pricing page and checkout show the price and billing interval before you confirm.
- Trial started without payment details: nothing is charged. When the trial ends you will need to choose a plan to keep full access.
- Property manager trial started with payment details at checkout: the subscription starts and the first payment is taken automatically when the trial ends. To avoid being charged, cancel from Billing before the trial ends. A first payment taken because you forgot to cancel is not normally refundable, but if you contact us within 7 days of it and have not used the paid plan, we may refund it at our discretion.
2. Subscription charges
Paid subscriptions are billed in advance — monthly or annually, depending on the interval you selected at checkout. Because you pay for a full billing period upfront, cancellations take effect at the end of the current period and unused time is generally non-refundable.
3. Annual plans
Annual plan payments are non-refundable once the billing period has started, except in the case of a verified billing error, or where we terminate your account early under Terms of Service section 4A (plan discontinuation due to serious financial risk) — in that specific case, you will receive a pro-rata refund of prepaid fees for the unexpired period. If you are unsure whether an annual plan suits your needs, we recommend starting with a monthly subscription.
4. Upgrades and downgrades
Upgrading your plan mid-cycle may result in a prorated charge for the remainder of the billing period. Downgrades take effect at the next renewal date; no refund is issued for the difference during the current period.
5. Capacity add-ons
Token top-ups and additional user capacity purchased as add-ons are non-refundable once consumed. Unused add-on capacity that has not been consumed may be considered for a credit at our discretion.
5A. Job Exchange and Gevu Connect fees
Fees charged through the Job Exchange marketplace or Gevu Connect — including a Subcontractor’s recurring or one-off fee, and a fee paid to unlock a Gevu Connect listing — are payments for the specific match or contract facilitated and are non-refundable once the relevant listing has been unlocked or the fee-bearing agreement has been signed, except where required by Terms of Service section 4B or in the case of a verified billing error. As set out in the Terms of Service, Gevu is not a party to the underlying contract between the businesses involved and this Refund Policy does not cover disputes about the work itself.
5B. When we do give a pro-rata refund
You will receive a pro-rata refund of prepaid fees for the unexpired part of your billing period if:
- we end your subscription for a reason that is not your breach of the Terms, including if we discontinue the Service (Terms of Service section 15);
- we end a discontinued plan early under Terms of Service section 4A; or
- you object to a new sub-processor on reasonable data protection grounds, we cannot offer an alternative, and you end the affected part of your subscription (Data Processing Policy section 3).
No refund is due where we end your access because you breached the Terms, for example under the acceptable use, non-competitor or bug exploitation sections.
6. Billing errors
If you believe you have been charged incorrectly (duplicate charge, wrong amount, charge after cancellation), contact us at support@seawolfservices.co.uk within 30 days of the charge with your invoice number. Verified billing errors will be corrected promptly, with a refund or credit applied as appropriate.
7. Service disruption
In the event of extended, unplanned service unavailability that materially impacts your use of the platform, you may request a billing credit. Credits are issued at our discretion and are not automatic. Credits apply to future invoices and are not redeemable for cash.
8. Business customers only
The Service is provided exclusively to business customers, not consumers — see Terms of Service section 1. By creating an account you confirm that you are acting in the course of a business and that you are not a consumer for the purposes of the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other UK consumer protection legislation. Those statutory rights — including any right to cancel a digital service within 14 days of purchase — do not apply to your subscription. This Refund Policy, together with the Terms of Service, is your complete and exclusive statement of cancellation and refund rights.
9. How to request a refund
Contact support@seawolfservices.co.uk with your account email, invoice reference, and a description of the issue. We aim to respond within 3 business days. Approved refunds go back to the original payment method and usually arrive within 5 to 10 business days. Please contact us before raising a chargeback with your bank, as most billing problems can be fixed faster directly.