Help & support

Create your workspace at the sign-up page, add your company details, then invite your staff and clients. You can be scheduling shifts on the same day. If you would rather have a walkthrough first, request a demo and we will set one up.

Every new cleaning company gets 10 days of account access with no card needed. Choose a paid plan when you are ready; billing starts when you complete checkout. If you do not choose a plan before the 10 days end, paid features lock until you upgrade. Current prices are on the pricing page.

Yes. Upgrade, downgrade or cancel from Billing in your dashboard. There is no minimum term and no cancellation fee. A cancellation takes effect at the end of your current billing period, and your data is kept rather than deleted. See the refund policy for the detail.

Yes. Gevu has one app for Android and iPhone. Android installs are available from our website; iPhone access is currently by TestFlight invitation. The web app also works in a modern browser on phones, tablets, and computers.

Invite staff from Staff and clients from Clients in your dashboard. Each person gets an email invite to set their own password. Staff land in the staff app, clients in their own portal, and each only ever sees what their role allows.

Hours come from real clock-ins and clock-outs, checked against the site location. Staff sign their weekly timesheet, you approve it, and approved hours flow into payroll and payslips without re-keying.

Use the search bar in your dashboard and ask your question in plain English. It points you at the right page. If you are still stuck, email support with the page you were on and what you were trying to do.

Open Help from the menu in the staff app. It has step-by-step answers for clocking in, timesheets, holidays, payslips and documents, plus a button to call your manager. Questions about your pay, shifts or contract go to your employer, not to Gevu.

Your cleaning company runs your account. Use Help & Guides in your client portal for how-to guides, Messages to reach them, and Report Issue for a complaint or a problem on site.

Check your spam folder first. If it is not there, ask the company that invited you to resend it from their dashboard. Gevu support cannot create accounts on another company's behalf.

Yes. Data is encrypted in transit, access is limited by role, sign-in supports multi-factor authentication, and sensitive actions are logged. We process personal data under UK GDPR and the Data Protection Act 2018. Our privacy policy and data processing policy set out the detail.

Signed in, use Report a problem in your dashboard so we get the page and details automatically. Otherwise email custodia@seawolfservices.co.uk with what you were doing, what you expected and what happened. A real person reads every message, and we aim to reply within 3 working days.